Thursday, July 5, 2012

Update...

Hello everyone! It's been a little while since I've updated. We are almost done with the first round of chemotherapy already. Sam is getting it now, and will get it tomorrow, and then have a week for his white cell counts to recover. So far, the chemo side effects have been pretty mild. Sam is uncomfortable, but it's nothing like last time. He gets nauseous and very tired. So far he's only thrown up once. He's looking forward to his week off next week for sure.

We got a phone call this morning with results from his PET scan. This scan was not one that would determine if the chemo was working; rather, it showed the metabolic activity of the tumor. Everything looked great. Aside from where the tumor is located, there was no tumor activity anywhere else in his body. Great news! In about 4 weeks he will have another scan to determine if the chemo has done it's job.

As many of you saw on Facebook, we were having issues with our Sprint service that was adding extra stress to our lives. We did finally win our battle with Sprint (after 4 months of trying), after my dad contacted a writer at the Chicago Tribune. Sprint FINALLY agreed to cancel our service without penalty. We are with Verizon now and haven't had any problems! I've copied and pasted the article below:

Problem Solver: Dropped calls become towering annoyance

Bad service becomes serious problem for Minooka couple

Cheryl and Sam Pavelka struggled to get Sprint to cancel their cellphone contract after service proved poor near their Minooka home. The couple say they need reliable service because Cheryl is in a high-risk pregnancy and Sam is battling cancer. (Jean Lachat, for the Chicago Tribune / June 27, 2012)

For almost a decade, Cheryl Pavelka had U.S. Cellular as her cellphone provider, and she was happy with the service.
But after a new home was constructed on a hill behind their house in Minooka last fall, coverage became spotty.
Pavelka called U.S. Cellular, which agreed to terminate her contract without penalty, and she began looking for a new carrier.
After researching which company provided the best coverage in her area, Pavelka and her husband, Sam, signed a two-year contract with Sprint in January.
Initially, service was great, but in mid-March, things took a turn for the worse.
Some calls were dropped, others went straight to voice mail. The couple had difficultly sending and receiving texts.
Pavelka said she called Sprint several times in March and April to complain and was eventually told that the nearest cell towers needed updating.
"We were told that they would be completed June 10, that we were not able to terminate our contract, and no credit to our account was available," she said. "We were stuck."
Pavelka, who is pregnant, remembers driving home from a doctor's appointment in May after an ultrasound had revealed complications.
"On the way home, I tried to call my husband to explain the situation and our call dropped half a dozen times," she said. "I came home and found my husband talking to Sprint."
The company gave the couple a $25 credit and promised to send an Airave device, designed to boost signal strength in their house. The couple hooked up the device, but it did not improve the signal, Pavelka said.
After several more weeks of poor service, the couple contacted the Federal Communications Commission on June 8, which patched them through to a Sprint account representative.
"She assured us that the main tower in our area was now complete and we should have no problems," Pavelka said. "She gave us a $40 credit for our troubles."
For several days it seemed that service had, in fact, improved. But a week later, the signal once again tanked. When the couple called and again asked out of its contract, they were told the tower would not be updated until July 24, Pavelka said.
To cancel their two-year contract would cost $185 per line, or $370 total.
Pavelka told the story to her dad who, upset with the situation, emailedWhat's Your Problem?
Pavelka said she is entering the third trimester of a high-risk pregnancy, and her husband, Sam, is battling cancer that recently resurfaced after years in remission.
"We have missed or dropped calls from doctors, nurse practitioners, insurance companies and our employers," Pavelka said. "Ultimately, we'd like to be let out of our contract since they're not providing us the service we signed up for."
She said waiting until late July for the cell towers to be fixed isn't an option.
"In our current situation, it is crucial that we have reliable phone service," she said. "We have been extremely unhappy with the lack of options that we have been given, the lack of courtesy and information given to us by Sprint representatives, and the overall unwillingness of Sprint to help."
The Problem Solver called Sprint spokeswoman Candace Johnson and relayed Pavelka's complaints.
On Friday morning, a Sprint representative spoke with Pavelka and agreed to let her and her husband out of their contract without having to pay the $370 early termination fee.
"I was very, very excited to hear that," Pavelka said. "I dropped the call three times when I was on the phone with her too."
Pavelka said will again research cellphone companies to determine which one provides the best coverage in her area, then make another switch.
Johnson said Sprint is upgrading its network in the Chicago area and around the country. During the process, some areas will temporarily experience issues, such as what Pavelka had in Minooka.
"It's kind of like road construction, where you might be down to one lane for a bit … but when it's done, it's a nice new road," Johnson said.
Sprint decided to let Pavelka out of her contract, Johnson said, after looking more closely at her case, coverage where she lives and the issues she has encountered.
"Every customer is different," she said. "We just take it on a case-by-case basis. We definitely apologize for any inconvenience and hate to lose her as a customer."

2 comments:

  1. Hi Cheryl and Sam. Cheryl, I am your Dad's cousin Mary. He told me about Sam's relapse and I wanted to let both of you know that you have been in my thoughts and prayers since I heard the news. I'm glad the phone issue has been resolved. That is one less thing you need to worry about. Your daughter is adorable, I bet she can hardly wait untill her sister is here. Thank you for sharing your story. I will check back soon. God bless all of you.

    Love,
    Mary Pipala

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  2. Cheryl
    I am so shocked and devastated by this news. I feel like this was a blow to me too. I am trying to take your positive outlook and strength and apply it to me. I will keep your family in my thoughts and prayers. I know Sam will beat this and I will again find hope in your family
    Marala Szymborski

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